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You will need to confirm the airline reference number given at the time of booking.
Your e-ticket is issued within 7 days from the date of confirmation of booking. If your departure
is within 7 days from the booking confirmation date, you may expect your ticket within 24 hours.
Please note that there may be unplanned security checks, well in line with our promise of
providing 100% safe transaction. Hence, we check the transaction before the confirmation which may
delay the issuance of your tickets for a few hours. We will inform you through email if your
transaction fails these security checks.
Please check in as per the following requirement:
International Flights - Check-in at least 3 hours prior to departure.
European Flights - Check-in at least 2 hours prior to departure.
Domestic Flights - Check-in at least 1 hour prior to departure.
Please note that boarding begins 45 minutes prior to departure. Travlock does not hold any
liability whatsoever for your failure to arrive at the airport in time.
Baggage allowances are the limits that are imposed by the airlines on the number or the capacity
of baggage that a passenger could carry. The limits differ from airline to airline or on the
Please note that there may be a specific weight limit or excursion of any free baggage for most
restricted fares. For online bookings, you must check with the baggage limits of the airline. Some
airlines offer addition of bags to your booking with just a single click.
When you are flying with more bags than expected, we will be happy to help you with it. We will
handle your baggage request if you are flying with any of our associated airline. For this, the
airline may charge an additional fee that depends on weigh/quantity of additional baggage.
You may check your visa requirements by visiting the following websites which contain the most up
to date information on visa, passport, health and travel advice for the travellers.
Generally, you may need a visa for entry into a non-EU country. You may need a transit visa in
case you have a connecting flight via a third country. It is often a good idea to find out visa
requirement by visiting the individual country pages on the Foreign and Commonwealth Office
website. This is important for non-British citizens including other EU nations.
Please contact our customer care department for assistance if you wish to cancel any booking for
flight or accommodation.
Please note that all cancellations involve certain charges to be borne by the traveller. These
charges vary according to the nature of the booking and are adjusted against any refund that you
receive. If you have arranged insurance to cover your travel and your reason for cancellation
falls within the terms and conditions of such insurance, it may be possible to reclaim some or all
losses incurred through your insurance company.
When the airline allows such changes, you are requires to pay the fare difference between new and
the old ticket. This may involve additional penalty fee. Further, we will also charge
administrative charges related with it.
Let us know whether you wish to book a window or an aisle seat. There are some airlines that
allow you to choose your seats via internet. Then there are cases where we may book your seat
through us. There are chances that you are required to pay additional charges for the same,
especially with a low-cost airline.
After your booking is complete, you may expect an email from our end that will include the status
of your booking. It would state whether your booking is confirmed, in-progress, or cancelled.
Generally, bookings are cancelled due to failure of payment transaction.
You can pay with a credit or debit card over the phone or online. Balance of Payment can be made
by contacting our Customer Service. We do not charge any additional surcharge for payments made
through a credit cards.
You may feel free to contact us for any reason related to your booking. You may either call us on
our customer helpline number or leave your request by writing us at email@example.com. We ensure you that our best specialist
will get back to you.
Travlock started with a mission to make travel booking process seamless & after providing travel solution to thousands of our happy customers we can proudly say that we have started a journey with a thousand smiles and many more to go.
Our Dedicated staff with a passion for travel will be happy to answer all your queries, and help you choose best deals for you.
You can find our Positive feedback on independent review website Trustpilot.
Our team is here to help you, we ensure that your trip will be
amazing from starting to finish. Our trained staff provides excellent customer services.
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