Customer Support

Online check-in refers to the process of online confirmation of your presence on the booked flight and also involves printing of your boarding pass at your convenience. It helps you to avoid meandering queues at the airport. All you need to do is just drop-in your baggage at the specified area before proceeding to the security gates. Online check-in usually begins 24-48 hours before the departure till about 1-2 hours prior to the flight take-off time. You may refer to the website of the respective airline for the complete online check-in policy.

Your passport shall be valid for a minimum of six months after your return date. For travelling to the U.S., you must carry along a machine-readable passport. Please check whether the destination country requires visa for your journey.

We will issue a relevant documentation for the each element of your holiday that you have booked with us - e.g. flights, e-tickets, hotels, etc. We will send you documents for hotels, flights and package bookings so that you can receive them at least 7 days prior to your departure. Note: Some documents may be sent separately. Please contact us at info@travlock.com if you have not received any documents 7 days prior to departure.

The majority of airlines across the world offer Electronic Tickets or e-tickets. One of the major advantages of an eticket is that it does not require paper ticket/record as a confirmation of your flight since that it is held by the airline’s computerized ticketing system in an electronic format. An e-ticket means you need not carry a paper ticket while travelling and hence there is no fear of losing it. Since it exists in electronic format, you need not have to wait for your ticket to arrive by post. You can print your boarding pass. You can use your e-ticket at the self-service check-in machines to avoid long queues at the manual check-in desks still operated by most airlines. To use this service, you will need the following means of identification:

• The credit or debit card which you use to purchase your tickets
• Traveller loyalty card
• An e-ticket receipts

You will need to confirm the airline reference number given at the time of booking.

Your e-ticket is issued within 7 days from the date of confirmation of booking. If your departure is within 7 days from the booking confirmation date, you may expect your ticket within 24 hours.

Please note that there may be unplanned security checks, well in line with our promise of providing 100% safe transaction. Hence, we check the transaction before the confirmation which may delay the issuance of your tickets for a few hours. We will inform you through email if your transaction fails these security checks.

Please check in as per the following requirement:

www.homeoffice.gov.uk

International Flights - Check-in at least 3 hours prior to departure.

European Flights - Check-in at least 2 hours prior to departure.

Domestic Flights - Check-in at least 1 hour prior to departure.

Please note that boarding begins 45 minutes prior to departure. Travlock does not hold any liability whatsoever for your failure to arrive at the airport in time.

Baggage allowances are the limits that are imposed by the airlines on the number or the capacity of baggage that a passenger could carry. The limits differ from airline to airline or on the booking fares.

Please note that there may be a specific weight limit or excursion of any free baggage for most restricted fares. For online bookings, you must check with the baggage limits of the airline. Some airlines offer addition of bags to your booking with just a single click.

When you are flying with more bags than expected, we will be happy to help you with it. We will handle your baggage request if you are flying with any of our associated airline. For this, the airline may charge an additional fee that depends on weigh/quantity of additional baggage.

You may check your visa requirements by visiting the following websites which contain the most up to date information on visa, passport, health and travel advice for the travellers.

www.homeoffice.gov.uk

www.fco.gov.uk

www.iatatravelcentre.com

Generally, you may need a visa for entry into a non-EU country. You may need a transit visa in case you have a connecting flight via a third country. It is often a good idea to find out visa requirement by visiting the individual country pages on the Foreign and Commonwealth Office website. This is important for non-British citizens including other EU nations.

Please contact our customer care department for assistance if you wish to cancel any booking for flight or accommodation.

Please note that all cancellations involve certain charges to be borne by the traveller. These charges vary according to the nature of the booking and are adjusted against any refund that you receive. If you have arranged insurance to cover your travel and your reason for cancellation falls within the terms and conditions of such insurance, it may be possible to reclaim some or all losses incurred through your insurance company.

When the airline allows such changes, you are requires to pay the fare difference between new and the old ticket. This may involve additional penalty fee. Further, we will also charge administrative charges related with it.

Let us know whether you wish to book a window or an aisle seat. There are some airlines that allow you to choose your seats via internet. Then there are cases where we may book your seat through us. There are chances that you are required to pay additional charges for the same, especially with a low-cost airline.

After your booking is complete, you may expect an email from our end that will include the status of your booking. It would state whether your booking is confirmed, in-progress, or cancelled. Generally, bookings are cancelled due to failure of payment transaction.

You can pay with a credit or debit card over the phone or online. Balance of Payment can be made by contacting our Customer Service. We do not charge any additional surcharge for payments made through a credit cards.

You may feel free to contact us for any reason related to your booking. You may either call us on our customer helpline number or leave your request by writing us at info@travlock.com. We ensure you that our best specialist will get back to you.