Useful Information

Data Protection and Privacy Policy

Our team is here to help you, we ensure that your trip will be amazing from starting to finish. Our trained staff provides excellent customer services.

The team tries hard to solve all problems and answers all your queries. Before you ring, let’s see if the information you are looking for can be found online?

How Can We Help?

Foreign Office Travel Advise: For any foreign travel, visit https://www.gov.uk/foreign-travel-advice

Travel Insurance: Cover all risks and enjoy a relaxing trip by applying for travel insurance via https://www.holidayextras.co.uk/holiday-insurance.html. We recommend you to get your holiday insured.

Airport Transfers: You may contact us for the arrangement of airport transfers which may add an additional amount to your journey.

Airport Car Parking: Park your own vehicles at the airport and it may add an extra amount to your journey. You may arrange for car parking through https://www.holidayextras.co.uk/

Airport Lounges: If you need to know and arrange for any lounge in the airport, you may contact us on 02038841444.

Car Hire: You are required to pay the security deposit while booking for car hire. An age limit is decided to book a car hire for your trip. You may directly call us to book a car hire.

Hotels: You may book hotels by contacting us and stating your preferences of your requirements, mentioning which star hotel is required and within what limit.

Visa Requirement: You may apply for the visa on https://esta.cbp.dhs.gov/esta/ and for updates on visa requirement, you may check https://www.gov.uk/government/organisations/foreign-commonwealth-office

Hotel Vouches and Electronic Tickets: You have to print an e-ticket and vouchers as some of the suppliers are required to collect your vouchers on redemption of the service, they are providing.

Deposit Payment: When you make a booking you must pay a deposit or full price if applicable due to ticketing time limits, which will be advised at the time of booking.

Hotel Reviews: You may check the review of the hotels while booking by visiting the https://www.tripadvisor.co.uk/

Weather Updates: You may check the weather updates for any destination you are travelling by https://www.metoffice.gov.uk/public/weather/forecast

Travel Documents: We will send you an invoice via email within 24 hours of your booking confirmation which includes departure documents and an e-ticket

Travel Aware: While preparing for a safe and healthy travel, check your holiday list by visiting https://travelaware.campaign.gov.uk/

Seat Map: You may check your seat allowed by the airline by visiting the https://www.seatguru.com/

Baggage Allowance: You may check the valid airline website for the up-to-date information for the baggage allowance.

Cruise Booking: You may contact us to book cruise for your holiday as we offer many deals for the cruise bookings.

Seat Request: You may ask for a specific seat, but we regret that we are unable to guarantee any specific seat allocation as some flights charge for the seat allocation.

Online Check-In: You may refer to the website of the respective airline for the complete online check-in policy. Online check-in usually begins 24-48 hours before the departure till about 1-2 hours prior to the flight take-off time.

Changing your Booking: Certain travel arrangement may not be changeable after a reservation has been made and any request for changes must be in writing from a person who made the booking.

Cancelling your Booking: You may cancel your booking any time but the deposit will be non-refundable. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to claim these charges.

Special Assistance If you have any special request (e.g. wheelchair, allergies, etc.), please inform us at the time of booking. You are required to inform the relevant supplier immediately who will endeavor to put things rights.

Airport Check in & Boarding Times: We recommend that you reach airport 3 hours prior to departure for all international flights.

Emergency Support: In case you need assistance after business hours, please Email us on info@travlock.com or call on 02038841444.

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